Help with your studio

Updated 2026-10-02

Keep a copy of your work

Choose Back up project in the editor or template explorer. Your download includes screenshots, custom templates and all saved device versions. Import project opens it as a new project without replacing your existing work. Backups stay on your device.

Restore a purchase

Open Templates → Purchase access / restore. Save your private recovery key after buying. Use it to restore access in another browser. A project backup does not transfer purchase access, and a recovery key does not restore project files.

Payment or export problems

Return to Templates and refresh purchases after checkout. Check that you are using the same browser, or restore your recovery key. If an export fails, try a single PNG and check available browser storage.

Contact Decanus Ltd

Email support@decanusltd.com.

For payment issues, include the purchase email, template name and payment date. Never share your full card details or purchase recovery key.